Westminster homeowner gets new roof after Denver contractor steps in

Scott Mayhew watched nail guns fire across the shingles of his Westminster home this week, a sound he had waited more than a year to hear. The crew installing the new roof was not the company Mayhew had originally hired, but Road Home Exteriors, a Denver-based contractor that stepped in to complete the work.

Mayhew said he paid more than $9,100 to Centennial-based RoofCo & Solar for a new roof. The company approached his home after a hailstorm, and he handed over an insurance check for the project. However, the work never began. Mayhew said the company stopped answering his calls and failed to make appointments. He eventually asked for his money back, but the dispute remained unresolved.

Leo Dunn, owner of Road Home Exteriors, said he saw the September report on the stalled projects and decided to intervene. Dunn stated that supplier QXO donated the shingles for Mayhew's home, while Road Home Exteriors donated the labor. "I saw your story on Denver7," Dunn said. "It just broke my heart that this is still happening to people."

Mayhew described the moment the crews arrived as a relief. "I'm ready to cry right now," he said. "It's just a blessing." He noted that while the roof is now on, the financial question of recovering his initial payment from RoofCo & Solar remains open. He has continued contacting the company without success.

"Even to this day, right now, they don't even respond to my texts, emails, anything," Mayhew said. He mentioned that he offered to accept a partial refund based on a 35% cancellation fee the company previously cited. "That was the last thing I shot him a text saying, 'You know, what's up with that 35%?' I'll take that compared to nothing."

Another homeowner, Angel Eder, is also involved in the dispute with RoofCo & Solar. Eder, who lives in Northglenn, provided the company with an insurance check for $5,693.88. Her roof has not yet been replaced. In an email dated Sept. 30, RoofCo & Solar presented Eder with two options: perform the work or cancel for a calculated refund of $2,187.24 after applying the 35% cancellation fee.

Eder said this week that she remains undecided. "I'm debating whether I should take the refund check less the 35%," she said. The company also offered to replace 139 tiles on her property, but Eder said she is hesitant to allow them back. "I don't feel that they're a trustworthy company," she said.

RoofCo & Solar disputed the homeowners' accounts in the original report. Nick Pope, the company's director of operations, said the issues involved insurance and contract disputes. He stated the company was prepared to put the roofs on at any point. Regarding Mayhew, Pope said the homeowner had out-of-pocket obligations, though Mayhew showed a text from a company representative stating he would not have to pay anything out of pocket.

The Better Business Bureau gave RoofCo & Solar an "F" rating and issued an alert citing a pattern of complaints regarding unfinished work and refunds. BBB spokesperson Cameron Nakashima told Denver7 that the complaints pointed to difficulty getting answers from the company.

Dunn said Road Home Exteriors plans to meet with Eder to inspect her roof and review the paperwork from her dispute. "We're gonna go over, look at the roof, look at the paperwork that this other company had her sign," Dunn said. "See what we can do."

Mayhew said that if he eventually recovers money from RoofCo & Solar, he intends to give it to the people who helped him. "If we get any money, you guys are getting it," he told Dunn. As he watched the new shingles go on his house, Mayhew said, "Oh man, makes you feel good that there's people like this."